Privacy Policy

Last Updated: October 20, 2025

This Privacy Policy explains how MatrixPrompter (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you use our platform. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices.

1. What Data We Collect

We may collect the following categories of personal and technical data:

• Account Information: Name, email address, password (encrypted), profile settings.
• Usage Data: Actions taken within the platform, feature usage, session times, interaction logs.
• Billing Data: Payment details, transaction IDs (processed securely via third-party providers such as Stripe or Paddle).
• API & Content Inputs: Prompts, files, media, and AI-generated content.
• Device & Location Data: IP address, browser type, device identifiers, time zone.

We do not knowingly collect personal data from individuals under 16 years of age.

2. How We Use Your Data

Your data is used to:

• Operate, maintain, and improve the MatrixPrompter platform
• Authenticate and secure your account
• Provide AI generation and automation services
• Offer customer support and resolve technical issues
• Conduct usage analytics for better performance and UX
• Communicate service updates, offers, and system alerts

We do not sell, rent, or trade your personal data to third parties under any circumstance.

3. AI Input & Content Privacy

All prompts, files, and outputs you generate through MatrixPrompter’s AI tools are treated as confidential. These data:

• Are not used to train AI models unless you opt in
• Are encrypted and session-isolated
• Are deleted regularly from cache-based memory unless saved by you
• Remain your intellectual property

4. Cookies & Tracking Technologies

We use essential and analytical cookies to:

• Maintain secure sessions
• Track platform performance
• Understand user behavior for optimization

You can manage your cookie preferences at any time through your browser settings or our cookie banner.

5. Data Retention

We retain user data only for as long as necessary to:

• Provide services you’ve subscribed to
• Comply with legal obligations
• Enforce our terms and policies

You can request account deletion or data export at any time.

6. Third-Party Services & Integrations

MatrixPrompter integrates with third-party APIs (e.g., OpenAI, Gemini, Claude) to deliver AI functionality. While we do not store third-party API keys, we ensure that such integrations follow strict security protocols and only operate under your control.

7. Data Security

We implement advanced security measures such as:

• TLS 1.3 encryption
• AES-256 at-rest encryption
• Firewall and DDoS protection
• Role-based access control
• Two-Factor Authentication

More details available on our Security Page.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data
• Correction or deletion of your data
• Objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, contact: info@matrixprompter.com

9. International Compliance

MatrixPrompter complies with major privacy regulations including:

• GDPR (EU)
• CCPA (California, USA)
• KVKK (Turkey, upon request)
• PIPEDA (Canada)
• LGPD (Brazil)

10. Policy Updates

We may update this Privacy Policy to reflect changes in legal, technical, or business developments. Updates will be posted on this page with a revised date. Continued use of MatrixPrompter indicates acceptance of the updated terms.

11. Payment Processing & Billing Privacy

We use third-party payment processors such as Stripe to handle all payment transactions securely. Payment data, including credit/debit card information, is processed directly by these providers and is never stored on MatrixPrompter servers.
All billing and transaction information is associated with the legal entity operating MatrixPrompter. By using our platform for paid services, you acknowledge that your payment will be processed under this operating entity.
Stripe and other payment processors may collect, store, and use transaction data in accordance with their own privacy policies. We recommend reviewing those policies for further details.

Contact Us

For privacy-related inquiries: info@matrixprompter.com